澳居家养老服务出台新规 设管理费上限

刘萌
2022-11-18
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澳洲联邦政府推出改革,将对居家养老护理方案的管理费设定上限。(图片来源:Unsplash)

由于审查发现一些居家养老服务提供商向客户收取高达60%的管理费,澳洲联邦政府推出改革,将对居家养老护理方案的管理费设定上限。

据《卫报》报道,老龄化理事会(COTA)首席执行官耶茨(Ian Yates)表示,费用问题是消费者和家庭投诉最多的方面之一。

11月17日,澳洲老年护理部长韦尔斯(Anika Wells)宣布,政府计划于2023年1月1日起,将居家养老服务方案中的护理管理费上限设定为20%,方案管理费的上限为15%。

同时,将禁止提供商收取客户退出计划或更换服务提供商的费用,并禁止单独收取中介费和分包费。

韦尔斯表示,有超过3.7万人将因此受益,不会因更换服务提供商或退出该计划付任何费用。

格拉坦研究所(Grattan Institute)2021年的一份报告发现,大约25%的家庭护理费用被用于行政和管理费,有些甚至可能高达 50%。

韦尔斯说:“行政和管理费用的减少意味着方案中更多的钱将用在住家附近的援助、个人和临床护理、辅助设备,及其他有助于保证老人在家中安全的服务等方面。”

新收费上限将于2023年1月1日生效。韦尔斯表示,在此之前,养老服务提供商必须审核自己当前的收费标准,与客户讨论定价变化,并获得客户对价格变化的知情同意。

公共卫生研究机构Aged Care Matters的主任罗素(Sarah Russell)博士对居家养老护理系统进行了广泛的研究。她说:“我的研究显示,无论老人们享受了多少服务,一些服务提供商都会收取最高额度的管理费用。”

罗素提到一个案例,一名妇女在没有获得指定方案经理的期间,每月仍被收取600澳元的方案管理费。

老龄化理事会(COTA)首席执行官耶茨(Ian Yates)认为,对于新的定价上限,大多数提供商不会努力降低收费或尽快做出改变。

他说:“(改革)能让老人花的每一块钱得到最充分的利用。人们花钱购买了同样级别的养老护理方案,却获得不一样的服务。这其中有很大的改进空间。”

耶茨表示,提高定价透明度将进一步降低成本。新政策将使购买养老服务的客户物有所值,并有更多权力去“货比三家”,挑选养老方案。

但他也表示,担心一些提供商是否会增加其他方面的收费,以应对新的定价上限。

 

 

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